In accordance with its mission and vision, OYAK set its quality policy within the framework of ISO 9001 Quality Management System, ISO 27001 Information Security Management System and ISO 20000-1 Information Technologies Service Management System standards. In this context OYAK undertakes;
- Continuing as an organization that carefully maintains and improves “Member Oriented High-Quality Service”, “Personal Equality” and “Actuarial Balance” principles and that structures all the activities based on sustainability, trust and quality,
- Providing the assistance and services it offers in an effective, efficient, complete and uninterrupted manner in compliance with the legislation,
- Evaluating assistance and services to increase member satisfaction; improving and developing them to meet the needs and expectations of its members,
- Continuously improving the services provided to the members and the infrastructure of the information systems connected to these services, taking into account the information security requirements,
- Increasing the awareness of all employees within the framework of quality systems, thus ensuring that all the employees contribute to the principle of continuous improvement.
