· MAİS was once again awarded at the A.C.E. Awards, held by the Şikayetvar platform for the tenth time this year.
· Recognized with the Diamond awards through Renault and Dacia in the Automotive A and Automotive B categories, respectively, MAİS was selected as the best automotive brand offering perfect customer experience.
· At the A.C.E. Awards, which Renault has been joining since 2018 and Dacia since 2019, MAİS has succeeded in being honored every year with its two brands.
The A.C.E. Awards (Achievement in Customer Excellence) given by the Şikayetvar platform gauging customer satisfaction in Türkiye were delivered to their owners for the tenth time this year. At the A.C.E. Awards honoring the perfect customer experience, MAİS was deemed worthy of the first prize "Diamond" twice, with the Renault brand in the "Automotive A" category and the Dacia brand in the "Automotive B" category.
Dr. Berk Çağdaş, General Manager of MAİS A.Ş., stated, "Şikayetvar is a digital platform through which we hear the voices of our customers. Each feedback we have received has allowed us to review our operational processes, bringing us one step closer to a seamless customer experience. Our success in customer satisfaction has increased the reliability of our Renault, Dacia and Alpine brands while letting us be a pioneer in sales and quality. This achievement has transformed us into a reference in the industry and boosted our brand value. As MAİS, we are thrilled to be given the Diamond awards in Automotive A and B categories at the A.C.E. Awards honoring the perfect customer experience. "
Through the A.C.E. Awards recognition process, the rankings are determined based on the "Customer Experience Index" score with the calculations of brands' satisfaction, loyalty, and complaint rates. As a result of these calculations, Renault and Dacia achieved another success as the brands that reached the highest customer satisfaction in their categories and the automotive sector.
Since 2018, Renault has won seven awards from the A.C.E. Awards, one Silver, one Gold, and five Diamonds, being honored each year. Dacia, on the other hand, has received the Diamond Award for six times at the A.C.E. Awards, which it has joined since 2019, and has succeeded in securing the top spot in the Automotive B category every year and providing the best customer experience.
