- • MAİS was awarded the “Diamond” prize for the third consecutive year at the A.C.E. Awards, organized for the eleventh time this year by the Şikayetvar platform, where it has consistently been recognized for its achievements.
- MAİS received the Diamond award with Renault in the “Automotive A” category and with Dacia in the “Automotive B” category, being selected as the automotive company delivering the most outstanding customer experience.
- Renault has participated in the A.C.E. Awards since 2018 and Dacia since 2019, with MAİS achieving the distinction of winning awards every year with both brands.
The A.C.E. Awards (Achievement in Customer Excellence), organized since 2015 by Şikayetvar—the leading platform measuring customer satisfaction in Türkiye—was held for the eleventh time this year. At the award ceremony, MAİS was honored with the top “Diamond” award in the “Automotive A” category with Renault and in the “Automotive B” category with Dacia.
Bahaettin Tatoğlu, General Manager of MAİS A.Ş., stated: “For us, customer satisfaction is among our top priorities. The care and sensitivity we demonstrate in this area translate not only into sales success but also into stronger brand loyalty among our customers. Being honored with the Diamond award for the third consecutive year in both the Automotive A and B categories at the A.C.E. Awards, organized by Şikayetvar, once again crowns this achievement. We will continue to keep flawless customer experience at the core of our strategy and further strengthen our presence in this field each year.”
Since 2018, Renault has received a total of eight awards at the A.C.E. Awards—one Silver, one Gold, and six Diamond—earning recognition every year. Dacia, which has participated since 2019, has received a total of seven Diamond awards, consistently securing first place in the Automotive B category and demonstrating excellence in delivering the highest level of customer satisfaction.
With its most recent award in the 2025 evaluations, MAİS has once again proven its expertise in customer experience and its ability to deliver high customer satisfaction, earning the Diamond award for the third consecutive year with both brands.
In the A.C.E. Awards evaluation process, rankings are determined based on the “Customer Experience Index” score, calculated according to brands’ satisfaction, loyalty, and complaint rates. As a result of these calculations, Renault and Dacia have once again achieved a new milestone by being recognized as the brands with the highest customer satisfaction levels in their respective categories and within the automotive sector.
