At the Şikayetvar A.C.E. Awards, which selects the brands with the best customer experience management, Renault and Dacia have become the leaders in their categories this year as well.
This award came with the success Dacia has reached as the brand with the best customer experience management in its category five times in the last five years. On the other hand, Renault ranked at the top of the A.C.E. Awards for the fifth time.
The A.C.E. Awards, given according to the "Customer Experience Index" prepared with over 1.5 million customer satisfaction surveys conducted by Şikayetvar, were presented to brands that offer excellent customer satisfaction experiences. The winners, determined according to the findings of the research carried out for the Customer Experience Index, were selected depending on criteria such as response time, complaint rate, solution speed, level of satisfaction, thanking rate, and brand preference rate.
At the ceremony, the award of Renault was presented to Dr. Berk Çağdaş, General Manager of MAİS A.Ş., MAİS Deputy Commercial Director Lucas Bellieud, on the other hand, accepted Dacia's award.
Dr. Berk Çağdaş said, "As I have always expressed, customer satisfaction is the most important of our primary goals. We are proud to be deemed worthy of the first rank in our categories at the Şikayetvar A.C.E Awards. This award stands out as an indicator of the experience and service quality we offer our customers. We aim to consistently satisfy customer expectations through our creative solutions, innovative communication channels, and customer-oriented approach. We, the team as a whole, will continue to listen to our clients, evaluate their feedback, and uninterruptedly improve ourselves. These awards motivate us further while giving inspiration to offer better service to our customers."
MAİS A.Ş. quickly responds to customer expectations with the interactions made through Renault and Dacia PORT applications, social media platforms, Dialogue, and WhatsApp communication channels, which make service processes more practical.
While evaluating customer notifications with the Renault Dinliyor unit, keeping the customer satisfaction at the highest level is aimed by providing continuous support with the teams of social media and digital channels besides the one involved in complaint management.
